## Welcome to Engine's Product Demo Click below for a step-by-step walkthrough of Engine.com ## Why SuperHero Fire Protection switched to Engine from Corpay ### Industry Safety & Security ### Headquarters Lawrenceville, GA ### Company size ~ employees ## About SuperHero Fire Protection is a leading fire protection contractor specializing in the design, installation, inspection, and maintenance of fire sprinkler and alarm systems. Founded in 2012 by industry veterans, the company has grown rapidly, serving multifamily developers, property managers, and commercial businesses across the Southeast and Mid-Atlantic. ## Results at a Glance ### Faster more efficient travel management ### Improved reporting and expense tracking per job ### Better visibility into travel spending ### Superior customer support ### Happier employees > "Our AP personnel are loving it. They can apply charges to the job cost where it belongs without having to look anything else up." > > Luige M., SuperHero ## The problem As a rapidly expanding company with 18 locations and growing, SuperHero Fire Protection needed a reliable and efficient way to manage travel for its field crews and administrative teams. **They were using CLC Lodging, but the platform proved difficult to navigate, with a clunky website, and unresponsive customer service.** Managing bookings, setting up locations, and ensuring travel policies were followed was becoming a growing frustration. Tracking expenses and job costing was also challenging, creating extra work for their accounts payable team. ## The solution SuperHero Fire Protection switched to Engine for a streamlined, user-friendly travel management solution. **Engine’s intuitive platform, cardless payments, and easy-to-use mobile app made booking and managing travel a breeze for both the field crews and office staff.** Most importantly, Engine’s responsive customer support team provided real-time assistance, solving issues quickly. ### A smooth setup Taking control of a new travel management platform can be daunting, but for Luige, Director of Procurement at SuperHero, the Engine setup process was seamless. "**The setup process was simple. I had minimal questions.** Within a few days, I had travel policies set and current travelers uploaded. Any questions I had were answered promptly." ### Customer service that actually cares One of the biggest frustrations with CLC was slow and unresponsive support. Engine changed that. Luige explains, **"We did have an issue with someone traveling early on. The Engine support team helped book a new hotel and get a refund. Our account manager, J-Mac (Jennifer MacGregor), has been great.”** ### Game-changing custom fields & reporting For the back-office team at SuperHero Fire Protection, Engine’s custom fields have transformed reconciliation. "Our AP personnel are loving it. They can apply charges to the job cost where it belongs without having to look anything else up." says Luige M., SafeHero’s Director of Procurement. The field operations managers also gained visibility into job costs. **Engine’s reporting tools provide more detailed data than CLC**, making it easier to track travel expenses and keep budgets on target. ### Advice to other CLC customers For any CLC customers considering the switch, Luige has one message: "**Engine’s website is superior to CLC with ease of navigation and operational features.** CLC’s website is years behind. And their customer service? I had questions when trying to reconfigure our account and sometimes never got a response. But the moment I shut down our account, they finally tried to reach me. I don’t need someone checking on me only when they see us leave—that’s too self-serving." With Engine, SuperHero Fire Protection gained efficiency, ease of use, and a responsive support team. And that’s exactly what a growing company needs. ## Frequently asked questions ### 01 How does Engine work? We’re glad you asked! Our platform brings everyone together to radically simplify trip management and give everyone exactly what they want. By booking with Engine, you and your company will save substantially in both time and money. ### 02 How is Engine free to use? By providing great value to our hotel partners, we get great rates. That means we can take a small cut of each booking — enough to cover 24/7 Member Support and continually re-invest in new technology — and still offer deals to our members that are up to 60% less than the online public travel sites. That’s why we can keep Engine free to join and use. ### 03 Which hotel chains can I book on Engine? Our platform currently offers 800,000+ properties worldwide. ### 04 How much does it cost my company to join Engine? That’s why Engine is free to join and use — no membership fees, no contracts, no minimum required spend, no catch. ### 05 What is the cancellation policy? Individual hotel properties set their own cancellation policies, which are clearly displayed during the booking process (you’ll see whether the room is refundable, and the last date you can cancel and receive your money back). After booking, you can find cancellation policy information in the “Important Information” section of your confirmation page. If you need to keep travel plans flexible, there are two great options available. 1. You can select the Flex option during the booking process. Flex allows you to cancel any reservation up until noon the day of arrival or cut a trip short mid-stay and get refunded — regardless of the hotel’s cancellation policy. 2. If your company signs up for FlexPro, every traveler is fully covered with our highest degree of flexibility.